Mar 2012 — Present
IT Manager
Delta IT Services (Delta Group Company) · Menlo Park, Gauteng
Direct the availability, reliability and stability of IT infrastructure across the Delta Group head office and all branches — servers, networks, hybrid and pure cloud, databases and telephony. Design AWS and Azure cloud architecture with private subnets, auto scaling and CDN optimisation. Manage the annual IT budget, group disaster recovery, ISO 9001 IT risk compliance, Active Directory and Google Workspace, and lead the group support services team.
Sep 2010 — Feb 2012
Workstation Support Technician
University of Pretoria · Pretoria, Gauteng
First-line IT support to university staff via HP Service Manager — hardware, software, network printing, and wired and WiFi connectivity.
Jan 2009 — Sep 2010
IT Support Services
Injoli Investments CC · Pretoria, Gauteng
Delivered outsourced IT technical support to SMEs, developed business IT service policies, handled quotations for private clients and government departments, and drove online marketing and client growth.
Jan 2006 — Dec 2008
Support Service Consultant
OPENMIND Technologies (Brescia House School) · Pretoria, Gauteng
Managed a WebRT helpdesk and technician team, administered Windows Server 2003, Exchange, Active Directory, SQL 2000, VERITAS backups and firewall security across Linux, FreeBSD and ISA platforms; maintained client websites in HTML, JavaScript, PHP and Joomla.
Jul 2002 — Dec 2005
Senior Network Controller
Gauteng Department of Health · Pretoria, Gauteng
Incident and problem management for hospitals and clinics across the Pretoria region; administered Active Directory, Exchange and Windows Server 2003; supported SAP, Citrix, PERSAL, BAS and DHIS; managed LAN/WAN networks and the IT asset store.
Jun 2001 — Jun 2002
Control Network Controller
Government Communications (GCIS) · Pretoria, Gauteng
Administered the head office NT domain, Exchange 5.5, VERITAS backup schedules and antivirus; supported BAS, LOGIS and PERSAL systems and trained users and IT interns.
Jan 2000 — May 2001
IT Officer, Journalism & Media Studies
Rhodes University · Grahamstown, Eastern Cape
Supported departmental staff, lectures and conferences; maintained student labs, Novell NetWare environments and the Reuters Newsroom live feed network.
Jun 1998 — Dec 1999
IT & Telecoms Junior Technician
Eskom Distribution · East London, Eastern Cape
Supported computers on Novell NetWare, maintained RF and microwave radio systems and PABX installations, and repaired Remote Terminal Units controlling high-voltage power lines.